Product Security Support Policy
We are committed to providing continuous security assurance for our IoT products through security patches, vulnerability fixes, and security enhancements.
1 Policy Statement
We are committed to providing continuous security assurance for our IoT products. Our security updates encompass the latest security patches, vulnerability fixes, and various security enhancements. For selected device models, we pledge to provide security update support for at least 3 years from the date of release.
The security support cycle for our products will not be shortened due to any changes. Should the support cycle be extended, we will issue a formal announcement.
2 Supported Products List
The table below lists the specific product models that currently support security updates, along with their corresponding End of Life (EOL) dates.
| Product Model | Release Date | Firmware EOL | App EOL |
|---|---|---|---|
| XRLM7A | 2026-7-1 | 2029-6-30 | 2029-9-30 |
| XRLM7B | 2026-7-1 | 2029-6-30 | 2029-9-30 |
| XRLM7C | 2026-7-1 | 2029-6-30 | 2029-9-30 |
| XRLM7D | 2026-10-1 | 2029-9-30 | 2029-12-31 |
3 Discontinued Support Products
We regularly publish and update the list of products that no longer receive security updates, allowing users to verify whether their devices are still eligible for such updates.
Currently, the list of products for which we no longer provide security updates is as follows. This means we will no longer provide any software or firmware updates, including security updates, for these products, and we may no longer accept security vulnerability reports regarding them.
4 Disclaimer
- The information on this page is for reference only. The actual availability of security updates for specific devices may vary depending on the deployment environment.
- The security update policy and the list of supported devices are subject to change at any time. We will conduct regular reviews and update the relevant information accordingly.