Return & Refund Policy

We have a 30-day return and exchange policy. This means you may request a return or exchange within 30 days after receiving your item.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unused, with all original accessories, manuals, tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return or Exchange

To start a return or exchange, please contact us at support@novorikx.com.

Please include the following information in your return or exchange request:

• Your order number
• The name or email address used to place the order
• The item you would like to return or exchange
• The reason for the return or exchange
• Photos or videos if the item is damaged, defective, or incorrect

If your return or exchange request is accepted, we’ll provide detailed return instructions, including how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

You can always contact us for any return or exchange questions at support@novorikx.com.

Return Packaging Requirements

Returned items must be securely packed to prevent damage during transit. Please return the item in its original packaging whenever possible, including all accessories, manuals, tags, protective materials, and any other items included in the original package.

Please make sure your return package includes your order number, the name or email address used to place the order, and the reason for return, so we can identify and process your return quickly.

Return Shipping Fee

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the issue is confirmed to be caused by us, such as the item being damaged, defective, or incorrect, we will provide the appropriate solution and the consumer will not be required to bear the return shipping fee.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on gift cards.

For sale items, please contact us at support@novorikx.com to confirm whether the item is eligible for return or exchange.

Exchanges

You may request an exchange within 30 days after receiving your item.

The fastest way to ensure you get what you want is to return the item you have. Once the return or exchange request is accepted, you can make a separate purchase for the new item, or follow the exchange instructions provided by our customer service team.

Order Cancellation

1. Number of Days for Order Cancellation

Consumers may request to cancel the order within 3 days, inclusive, after placing the order.

2. Order Processing Timeliness

Our company will process the order, including inventory confirmation and shipment arrangement, within 48 hours after the order is placed.

Once the order status is updated to “Shipped,” online cancellation will no longer be supported.

3. Conditions for Order Cancellation

If the consumer initiates the cancellation request before the actual shipment time and within the cancellation period specified above, the order shall be canceled and a full refund shall be issued as requested by the consumer, regardless of the order status, such as pending processing or confirmed.

If the order has already been shipped before the cancellation request is processed, the order cannot be canceled. In this case, the consumer may request a return or exchange after receiving the item in accordance with this policy.

European Union 14-Day Cooling-off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days after receiving your item, for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, with all original accessories, manuals, tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Refunds will be processed within 10 business days after the return is approved. Please remember it may take some time for your bank, credit card company, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@novorikx.com.

Return and Exchange Address

Please contact us at support@novorikx.com before sending any item back.

Once your return or exchange request is approved, our customer service team will provide detailed return instructions. Unless otherwise instructed by our customer service team, approved returns may be sent to the following return address:

Gate 4, 9/2 Christina Road
Villawood NSW 2163
Australia

Items returned without prior authorization, or sent to an incorrect address, may not be accepted.