Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@novorikx.com.

If your return is accepted, we’ll provide return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@novorikx.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Order Cancellation

1. Number of Days for Order Cancellation

Consumers may request to cancel the order within 3 days, inclusive, after placing the order.

2. Order Processing Timeliness

Our company will process the order, including inventory confirmation and shipment arrangement, within 48 hours after the order is placed.

Once the order status is updated to “Shipped,” online cancellation will no longer be supported.

3. Conditions for Order Cancellation

If the consumer initiates the cancellation request before the actual shipment time and within the cancellation period specified above, the order shall be canceled and a full refund shall be issued as requested by the consumer, regardless of the order status, such as pending processing or confirmed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.

If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee will depend on the express company or shipping carrier you choose.

If the return is due to our reason, such as the goods received being damaged, defective, or incorrect, the consumer will not be required to bear the return shipping fee.

Return and Exchange Address

Please contact us at support@novorikx.com before sending any item back.

Once your return or exchange request is approved, our customer service team will provide the correct return address and detailed shipping instructions.

Items returned without prior authorization, or sent to an incorrect address, may not be accepted.

If more than 15 business days have passed since we approved your return, please contact us at support@novorikx.com.